We understand how important it is for you to receive your parts as soon as possible. That’s why we have a shipping department dedicated to fulfilling orders promptly.
Do you have a minimum order?
No, we don’t. You can order as much or little from us as you want!
How much is shipping?
The shipping charges are estimated based on location and weight. The minimum charge is $8.00, and you will see the shipping estimate in the shopping cart upon checkout.
What shipping methods do you offer?
We offer two different shipping options:
- Ground shipping: typically 2-7 days
- Overnight shipping (at an additional cost): 1 day
All orders are shipped via UPS, FedEx, or USPS.
How long does it take to process and ship my order?
We accept orders 24 hours a day, every day of the week. Orders placed on business days are processed right away. Weekend orders are processed the next business day.
How long does shipping take?
If you opt for ground shipping, you’ll likely get your order in 2-7 days. If you splurge on overnight shipping, you bet you’ll get your order the next business day.
Will you provide tracking information?
Of course. We’ll email you the tracking number as soon as we ship your order.
If I pay by credit card, will you charge my card once the item has shipped?
Your card will be charged when you place your order.
If I ordered a part that’s out of stock, when will it ship?
We ship all the parts we have in stock within 24 hours. If a part is not in stock, we’ll order it from the manufacturer and then ship it to you as soon as we receive it. In such a case, it will take up to 10 days for you to receive your order.
Can you ship my order to multiple addresses?
Absolutely! We’ll be happy to assist you with this if you give us a call.
Do you ship to AK, HI, and US territories?
Yes, we do.
Do you ship to PO Boxes or APOs/FPOs?
Yes, via USPS.
Do you ship internationally?
For the time being, we do not offer international shipping. We only ship domestically, including Alaska, Hawaii, and Puerto Rico.
Do you ship hazardous items?
Yes, via UPS.
Do you ship oversized parts?
Yes. You’ll have to pay an additional charge, though. You will be contacted prior to shipping for approval.
What happens if you ship the wrong part?
We’ll take full responsibility and send you the right part immediately. We’ll also ask you to return the wrong part to us.
What happens if the part is damaged during shipping?
Please do not return the part to us because we’re not responsible for the damage. Instead, fill out a damage claim report with the carrier to receive a refund from them. You can use the refund to order a new part from us if you wish.
How can I be sure you’re shipping me parts that will fit my vehicle?
If you’re not sure whether you’re ordering the right parts from us, give us a ring! We’ll be more than happy to help you find the right parts for your vehicle.
What happens if the part doesn’t fit my vehicle?
You’re more than welcome to return the part to us for a refund or an exchange. You’ll have to pay a 15% restocking fee, though, and the returned part must be unused and still in its original packaging.
If your order did NOT include your VIN, we cannot accept returns. Please make sure to provide your VIN when you place an order to ensure fitment.
What if my address changes before my order ships? Can I change where you send my shipment?
It’s up to the carrier to make this decision, so you’ll have to contact them. Most likely, they’ll return the package to us. You may place a new order with your new address.
What if I never receive an order?
Look up the tracking number to find out where your package ended up, and then give us a ring to work something out with us.
What happens if I refuse the shipment?
If you want to return or cancel your order, please accept the shipment and then follow the process outlined in our return policy to guarantee a refund or an exchange.
Read our FAQs for more information on our shipping policy. If you have a question not covered in the FAQs, please email us at firstname.lastname@example.org or call us at 1-888-294-4979. We’ll get back to you as soon as we can.