Steering Wheel Nut - Subaru (023812000)

We understand how important it is for you to receive your parts as soon as possible. That’s why we have a shipping department dedicated to fulfilling orders promptly.

Do you have a minimum order?

No, we don’t. You can order as much or little from us as you want!

How much is shipping?

The shipping charges are estimated based on location and weight. The minimum charge is $8.00, and you will see the shipping estimate in the shopping cart upon checkout.

What shipping methods do you offer?

We offer two different shipping options:

• Ground shipping: typically 2-7 days
• Overnight shipping (at an additional cost): 1 day

All orders are shipped via UPS, FedEx, or USPS.

How long does it take to process and ship my order?

We accept orders 24 hours a day, every day of the week. Orders placed on business days are processed right away. Weekend orders are processed the next business day.

How long does shipping take?

If you opt for ground shipping, you’ll likely get your order in 2-7 days. If you splurge on overnight shipping, you bet you’ll get your order the next business day.

Will you provide tracking information?

Of course. We’ll email you the tracking number as soon as we ship your order.

If I pay by credit card, will you charge my card once the item has shipped?

Your card will be charged when you place your order.

If I ordered a part that’s out of stock, when will it ship?

We ship all the parts we have in stock within 24 hours. If a part is not in stock, we’ll order it from the manufacturer and then ship it to you as soon as we receive it. In such a case, it will take up to 10 days for you to receive your order.

Can you ship my order to multiple addresses?

Absolutely! We’ll be happy to assist you with this if you give us a call.

Do you ship to AK, HI, and US territories?

Yes, we do.

Do you ship to PO Boxes or APOs/FPOs?

Yes, via USPS.

Do you ship internationally?

For the time being, we do not offer international shipping. We only ship domestically, including Alaska, Hawaii, and Puerto Rico.

Do you ship hazardous items?

Yes, via UPS.

Do you ship oversized parts?

Yes. You’ll have to pay an additional charge, though. You will be contacted prior to shipping for approval.

What happens if you ship the wrong part?

We’ll take full responsibility and send you the right part immediately. We’ll also ask you to return the wrong part to us.

What happens if the part is damaged during shipping?

Please do not return the part to us because we’re not responsible for the damage. Instead, fill out a damage claim report with the carrier to receive a refund from them. You can use the refund to order a new part from us if you wish.

How can I be sure you’re shipping me parts that will fit my vehicle?

If you’re not sure whether you’re ordering the right parts from us, give us a ring! We’ll be more than happy to help you find the right parts for your vehicle.

What happens if the part doesn’t fit my vehicle?

You’re more than welcome to return the part to us for a refund or an exchange. You’ll have to pay a 15% restocking fee, though, and the returned part must be unused and still in its original packaging.

If your order did NOT include your VIN, we cannot accept returns. Please make sure to provide your VIN when you place an order to ensure fitment.

What if my address changes before my order ships? Can I change where you send my shipment?

It’s up to the carrier to make this decision, so you’ll have to contact them. Most likely, they’ll return the package to us. You may place a new order with your new address.

What if I never receive an order?

Look up the tracking number to find out where your package ended up, and then give us a ring to work something out with us.

What happens if I refuse the shipment?

If you want to return or cancel your order, please accept the shipment and then follow the process outlined in our return policy to guarantee a refund or an exchange.

Read our FAQs for more information on our shipping policy. If you have a question not covered in the FAQs, please email us at [email protected] or call us at 1-888-294-4979. We’ll get back to you as soon as we can.

Need to return or exchange a part? We’ve got you covered.

May I return a part?

Absolutely! In most cases, you can return a part for a full refund within 30 days of the original purchase; however, returns on orders that did not include the VIN will not be accepted.

May I exchange a part?

Yes, we do exchanges only if the new part is of equal or lesser value than the old part AND if your VIN was included in your order. We’ll send you the new part and refund you the difference. If you need to exchange a part for a more expensive part, then you can return the old part and place a new order for the new part.

How do I return or exchange an item?

You can return your part in 3 easy steps:

• Call us at 1-888-294-4979 or email us at [email protected] within 30 days of receipt.
• Mail the part back to us.
• Receive your refund within 5-10 business days.

The return must include:

• The part in its original packaging
• A copy of the invoice

What if you sent me the wrong part?

We apologize if that happens. We’ll take full responsibility and send you the right part immediately.

What if I ordered the wrong part?

If your VIN was included in your order, we can accept the return. If the VIN was not included in your order, we cannot accept a return.

How long do I have to return or exchange a part?

We’ll happily work with you if you decide to return or exchange a part up to 30 days after the original purchase date.

Can I return a part for any reason?

Of course. We don’t ask questions. We’ll accept your return for any reason as long as the part is still unused and in its original packaging.

Can I exchange a part for any reason?

Yes. If you’re not completely satisfied with your part for any reason or if you accidentally ordered the wrong part, we’ll be happy to exchange it for you. All we ask is for the part to be unused and still in its original packaging.

Are there certain parts I can’t return?

We can’t accept any returns on the following items:

• Used parts
• Installed or tried parts
• Electrical parts
• Any order older than 30 days

We also cannot accept exchanges or returns on any order that did not include the VIN.

Do I have to pay any restocking fees?

A 20% restocking fee applies in most cases.

Do I have to pay for return shipping?

No. We will provide a prepaid shipping label, which will be deducted from your refund.

How long will it take to receive my refund?

Most refunds take 5-10 business days to process.

How long do returns take to process?

It usually takes up to 10 days.

What if the part is defective or damaged?

The first thing you should do is contact us. Damage claims must be filed within 24 hours of delivery. Please do not attempt to fix the item. We’ll provide a prepaid shipping label. We’ll send you a new part as soon as we receive the defective one from you.

What if my return never arrives? Do I still get a refund?

No, you will only get your refund if we receive your return package. You may want to keep an eye on the shipment through the tracking number provided on the shipping label. If it gets stuck or lost somewhere, you’ll need to work out the issue with the shipping company and make sure the package gets back to us.

What if someone else purchased the part for me and I want to return or exchange it?

We can only process your return if it comes with the original invoice. If the person can’t provide the invoice, we can work out an exchange.

What is a core return/core charge?

A core charge is the price we’d pay for your old part. You'll get a discounted price on a new part if you send us the old part.

Here’s how the process works: Let’s say we have a $150 part. We’re willing to sell it to you for $100 if you agree to send us the old part, which has a $50 core charge. We’ll sell you the part for $150, and then refund you the $50 core charge when we receive the old part from you. Ultimately, you’ll pay $100 plus your old part for a brand new part that costs $150.

Check out our FAQs for more information. If you need us to answer a question that has not been answered yet, feel free to contact us at [email protected]. We’ll get back to you as soon as we can.